Frequently Asked Questions

Payment

What are the payment options you accept?

As of right now, we accept credit card and debit card payments via Paypal.

I don’t have a PayPal account, can I still pay via credit card?

Sure, A Paypal account is not required to pay with your credit card. You’ll still be redirected to Paypal though, but will be just using their system as a guest.

Do you accept Cash-on-Delivery?

This option will be available soon.

How do I know if my payment went through?

You will receive an Order confirmation email once your payment has gone through.

Is it safe to use my credit card?

Yes it is! We do not store any credit card information on our serves. The transaction is always encrypted.

Shipping

How can I track my orders?

The tracking number of the courier service will be sent to you via email once the order is shipped.

To know when the order is shipped you can Log In to your account on our website and track your order progress

You can call us on +63 915 592 6161 or email us hello@pinksugar.com.ph

What are your shipping fees?

Our Shipping fees are Php 50 for Metro Manila and flat Php 100 for everywhere else

We also offer free shipping for all orders above Php 900, wohoo

Do you deliver in my area?

Currently we deliver nationwide to the Philippines.

How long does it takes to get my order?

We’re committed to delivering your order within 1-2 working days for Metro Manila and within 2-5 working days for the rest of the Philippines after the receipt of payment . For holidays and long weekends, there might be a slight delay in delivery, but we’ll definitely try to get your order to you as soon as we can.

We don’t deliver on weekends.

It's been longer than 5 working days. How can I follow up my order?

Sorry for the delay, Please give us a call at +63 915 592 6161 or email us at hello@pinksugar.com.ph, and we’ll sort it out!

Do I have to be there when my orders are delivered?

You don’t need to be there when you’re orders are delivered, you may designate and authorized representative to receive the orders on your behalf. On the Checkout page, note down in the field for Delivery Instructions

Can my order be delivered to my workplace?

Yes you can please indicate it in the shipping instructions field on the Checkout page that it’s an office address. We’ll try to deliver it Monday to Friday between 9AM and 5PM.

Can I send a gift to someone whose address is other than mine?

Yes you can please select ship to other address on the Checkout Page and in the Shipping Instructions note down that it’s a gift for your special someone.

My Account

I forgot the password of my account, what do I do?

Don’t worry about it, Click on the Login / Register button on the upper right hand of the home page.

Then on the next page, click lost my password.

Follow the instructions after.

Can I have more than one account?

We suggest not to hold multiple accounts as there can be confusion or overlapping of orders in the future. To save you future trouble, we only allow (1) account per customer.

We do reserve the right to cancel orders made with multiple accounts. Refunds for these orders are subject to the discretion of our Team.

If you have registered more than one account, you can email us at hello@pinksugar.com.ph with the account details, and we’ll take that account down for you.

Others

A product i placed on my cart isn't available anymore, what happened?

We operate on a first-come, first-served basis. We always suggest to checkout the items in your Cart as soon as possible, because chances are there are other customers who want those goodies as much as you do and they’ve completed their transactions.

A product I'm interested in is out of stock, when are you restocking?

Don’t worry were working on it, follow us on our Facebook Page (Pink Sugar Cosmetics) & Instagram account (@PinkSugarPH) for updates on restocked goodies!

What is your return policy?

Products sold on our website are exempt from refunds, returns and exchanges if you receive them with no defect or damage. All our products are checked before shipping.

Sale and promo items are absolutely non-refundable and non-returnable.

While we do understand that you might have changed your mind, we can’t take these items back due to personal hygiene standards and our internal SOP.

What are the promos?

We offer different promos from time-to-time so make sure to watch out for those! We also offer free shipping for all carts above Php900.

Where are your counters available?

You can check out the list of our locations here.