FREQUENTLY ASKED QUESTIONS
Sure, A Paypal account is not required to pay with your credit card. You’ll still be redirected to Paypal though, but will be just using their system as a guest.
This option will be available soon.
You will receive an Order confirmation email once your payment has gone through.
Yes it is! We do not store any credit card information on our servers. The transaction is always encrypted.
Currently we deliver nationwide to the Philippines.
We’re committed to delivering your order within 1-2 working days for Metro Manila and within 2-5 working days for the rest of the Philippines after the receipt of payment . For holidays and long weekends, there might be a slight delay in delivery, but we’ll definitely try to get your order to you as soon as we can.
We don’t deliver on weekends.
You don’t need to be there when you’re orders are delivered, you may designate and authorized representative to receive the orders on your behalf. On the Checkout page, note down in the field for Delivery Instructions
Yes you can please indicate it in the shipping instructions field on the Checkout page that it’s an office address. We’ll try to deliver it Monday to Friday between 9AM and 5PM.
Yes you can please select ship to other address on the Checkout Page and in the Shipping Instructions note down that it’s a gift for your special someone.
Don’t worry about it, Click on the Login / Register button on the upper right hand of the home page.
Then on the next page, click lost my password.
Follow the instructions after.
We suggest not to hold multiple accounts as there can be confusion or overlapping of orders in the future. To save you future trouble, we only allow (1) account per customer.
We do reserve the right to cancel orders made with multiple accounts. Refunds for these orders are subject to the discretion of our Team.
If you have registered more than one account, you can email us at firstname.lastname@example.org with the account details, and we’ll take that account down for you.
We operate on a first-come, first-served basis. We always suggest to checkout the items in your Cart as soon as possible, because chances are there are other customers who want those goodies as much as you do and they’ve completed their transactions.
Products sold on our website are exempt from refunds, returns and exchanges if you receive them with no defect or damage. All our products are checked before shipping.
Sale and promo items are absolutely non-refundable and non-returnable.
While we do understand that you might have changed your mind, we can’t take these items back due to personal hygiene standards and our internal SOP.